Store FAQs



Can we ship to an address outside the 48 contiguous States?
We will ship to most places outside the 48 states however once you have placed your order we will need to get back to you with shipping options and costs to that location. Once you reply with your shipping option we will process your order.
Please Note - Shipping rates do not include duties, taxes or other non-routine customs brokerage charges. Other shipping charges, surcharges or  accessorial charges may apply. Also note that delivery times given by the USPS are estimates only, it is possible packages will be delayed by overseas PO’s and/or customs.

[top]

When can I expect my order?
We ship with UPS ground. You can expect delivery within 5-7 business days. Please call Charlotte Homan at 215-885-1811 (248) if you need your order expedited.

[top]

What if I want to translate WHM material into a foreign language?
You must contact us to receive further information regarding rights to translate WHM material into any foreign language.

[top]

What if I want permission to make copies of WHM material?
You must contact us with a request before you make copies of any WHM material. Your request should include: the purpose, number of copies to be made, what pages you will be copying, what diagrams you will be copying, and the frequency of use. Permission will be granted on a case by case basis; fees may be charged.

[top]

What happens if I purchase more than I need?
Any items may be returned within 60 days of purchase as long as they are in "new" condition (see our Refund and Return Policy).
Please note - If you purchased at a bulk discount and the amount you are returning is less than that you will be charged the list price for the items you keep and refunded the difference. Again all shipping and handling charges are not refundable.

[top]

How can I replace lost, broken or defective tapes, CDs, or MP3s?
To replace lost, broken or defective tapes please call our toll free number and we will be glad to replace them. Defective tapes will be replaced free of charge. Lost or broken tapes or CDs are replaced through the Bookstore for a fee. If you did not order the original tapes it would be helpful to have the name of the person or organization that did order them. Replacements can only be replaced via email or phone 215-885-1811 (248) not on our web site.

[top]